Privacy Policy

Privacy Policy

Effective Date: 23/11/2024

Koala NZ Limited (“Koala NZ”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and applicable Australian privacy laws when shipping to Australia.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, services, or make purchases from us.

1. Information We Collect

We may collect the following personal information:

  • Your name, email address, phone number, and delivery address

  • Payment details (processed securely via third-party providers)

  • Purchase history and product preferences

  • IP address, browser type, and website usage data

  • Any correspondence you have with us (e.g., support emails or contact forms)

2. How We Collect Your Information

We collect your information when:

  • You make a purchase through our website

  • You sign up for our newsletter or marketing communications

  • You contact us via email, chat, or our website

  • You browse our website (through cookies and tracking tools)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer service and support

  • Send order updates, confirmations, or shipping notifications

  • Improve our website and user experience

  • Send promotional offers (only if you opt in)

  • Comply with legal obligations and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Trusted third-party service providers for payment processing, shipping, website hosting, and analytics

  • Law enforcement or regulatory authorities when required by law

  • Couriers and logistics providers to deliver your orders

All third-party providers are contractually obligated to protect your information and only use it for the services they provide.

5. International Data Transfers

If you are located in Australia or other regions outside New Zealand, your information may be transferred across borders. By using our services, you consent to this transfer.

We take all reasonable steps to ensure that your data remains secure and is handled in accordance with this Privacy Policy and the Privacy Act 2020.

6. Data Security

We take your data security seriously. Our safeguards include:

  • Secure Socket Layer (SSL) encryption across our website

  • Secure payment processing via trusted third-party gateways (e.g., Stripe, PayPal)

  • Use of reputable antivirus and anti-malware software on all systems

  • Regular website security updates and monitoring

  • Data storage through secure and vetted hosting providers

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your own devices.

7. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and collect usage data. You may disable cookies through your browser settings, although some features of our site may not function correctly.

We may also use services such as Google Analytics to understand website traffic and user behavior.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate or outdated information

  • Request deletion of your personal data (subject to legal or contractual obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at the email below.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or reporting obligations.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policies of any external sites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Koala NZ Limited
Email: support@koala-electronics.com
Address: 111 Cashel Street, Christchurch Central City, Christchurch 8011 New Zealand.

Stall 2, 148 Bunda St, Canberra ACT 2601, Australia